IBM Watson

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Watson is the AI for the job

Powered by the latest innovations in machine learning, Watson lets you learn more with fewer data. You can integrate AI into your most important business processes, informed by IBM’s rich industry expertise. You can build models from scratch, or leverage our APIs and pre-trained business solutions. No matter how you use Watson, your data and insights belong to you − and only you.

1- IBM Watson AIOps

Outages:

They’re common and risky: Every outage can cause massive economic and reputational damage.

They’re expensive: IT leaders indicate that the costliest aspects of downtime are:

53% Lost revenue due to unplanned downtime*

47%Lost productivity*

41%Negative impact on corporate reputation*

The solution:

Watson AIOps provides a holistic view of your entire IT environment by pulling together data across your siloed IT stacks and tools so you can resolve complex IT issues.

Backed by industry-leading IBM research and applied expertise, Watson AIOps provides confidence and explainability.

Seamless insights:

Cross-platform integration that keeps your team happy.Insights are delivered within your team’s existing collaboration tools.

 

How it works:

Step 1- An incident begins

Pulls from various IT platforms

Watson AIOps monitors incoming data feeds including logs, metrics, alerts, topologies and tickets, highlighting potential problems across incoming data, based on trained machine learning models.

 

Step 2- IT connects the dots

Powered by AI and Natural Language Processing

An insight layer connects the dots between structured and unstructured data, using leading AI and Natural Language Processing technologies from IBM Research. This allows the IT team to quickly understand the nature of the incident.

Step 3-IT gets clear message.

Communicates via team ChatOps

Watson AIOps feeds insights into the team’s collaboration tools, which means they can seamlessly access data and next best actions in coordination to address the incident.

                                  

Step 4- IT receives path to resolution

Provides trust and transparency

Armed with accurate and trustworthy recommendations, the team moves forward with confidence in the diagnosis of IT system problems and in the identification and prioritization of the best path to resolution.

Step 5 - Service is restored

Rapid resolution

Time and money has been saved thanks to out-of-the-box productivity, enabling automation and utilizing pretrained models and even a “similar issue feature” from past incidents, allowing the IT team to get services back online for customers and end-users.

2- The smarter AI assistant for business

Watson Assistant is a conversation AI platform that helps you provide customers with fast, straightforward and accurate answers to their questions, across any application, device or channel. By automating responses to common inquiries, Watson Assistant reduces the burden on your agents and the risk of disruption during peak times. This lets your agents focus on complex use cases – not repetitive responses – and helps customers resolve issues day or night.

Most chatbots try to mimic human interactions, frustrating customers when a misunderstanding arises. Watson Assistant is more than a chatbot. It knows when to search for an answer from a knowledge base, when to ask for clarity and when to direct users to a human. And since it can be deployed in any cloud or on-premises environment – smarter AI is finally available wherever you need it.

3- Plan for anything, be ready for everything

Many small to large organizations rely on error-prone spreadsheets and manual processes for their planning. IBM Planning Analytics is an AI-infused integrated planning solution that allows you to transcend the limits of manual planning so you can quickly and easily create more accurate plans for financial operations, sales, supply chain and beyond.

 4- IBM Financial Crimes Insight for Alert Triage

Enables financial institutions to augment current anti-money laundering (AML) and sanctions programs with Watson AI, machine learning and analytics.

Augment your AML and sanctions programs with accelerated insights and increased efficiency using a Watson AI solution that runs on IBM Cloud Pak for Data.

5- Rethink workflows and improve outcomes with Watson

Infuse IBM Watson® into your apps and workflows to tap into organizational data and put AI to work across multiple departments – from finance, to customer care, to supply chain. With Watson™, you can create better, more personalized experiences for customers, scale the expertise of your best people across the organization, and make smarter decisions based on deep insights from data.

6- The AI Ladder: Accelerate your Journey to AI

AI may be the greatest opportunity of our time, with the potential to add nearly $16 trillion to the global economy over the next decade. But so far adoption has been much slower than anticipated. With this practical guide, business leaders will discover where they are in their AI journey and learn the steps necessary to successfully scale AI throughout their organization. 

Authors Rob Thomas and Paul Zikopoulos from IBM introduce C-suite executives and line-of-business professionals to the AI Ladder—a unified, prescriptive approach to help them accelerate their AI journey, no matter where they are in the process. Complete with real-world examples, this book explores AI drivers, value, and opportunity, as well as the adoption challenges organizations now face.

-Understand why you can’t have AI without IA (information architecture)

- Unify data within a multi cloud environment to unlock its value

- Collect data by making it simple and accessible, regardless of where it lives

- Organize data to create a business-ready analytics foundation

- Analyze data and build and scale AI with trust and transparency

- Infuse AI throughout your business and create intelligent workflows